The Right to Repair Portal provides customers with a web portal through which they can lodge complaints. Consumers can simply provide basic information about the products, such as the brand and make, and the nature of the complaint to register their concerns. Once a complaint is registered on the website, a specific complaint number and resolution deadline are provided.
Using this portal, customers now have a quick and easy way to report faulty products and receive compensation. Read below to get detailed information about righttorepairindia.in like points, objectives, features and benefits, steps to file a complaint on the portal, and much more
Right to Repair Portal India
The Ministry of Consumer Affairs, Food and Public Distribution has launched a landmark Right to Repair Portal to protect Indian consumers. The portal also provides an online support tool for customers who are unable to resolve their problems on their own.
Using this tool, customers can talk to a knowledgeable customer service representative who can offer advice and assistance to resolve any issues. The portal allows customers to seek legal advice in addition to the online complaint redressal facility. For legal counsel in any matter relating to their complaint, consumers can contact lawyers and other legal professionals.
Portal Objective
The website was developed by the Ministry of Consumer Affairs, Food and Public Distribution as part of its efforts to protect consumers and provide a faster and more efficient mechanism for resolving complaints Now, with the introduction of the portal, it is easier than ever every time that Indian citizens will go up complaints about damaged or adulterated products.
Features and Benefits of Portal
- An online platform called the Right to Repair portal was introduced by the Indian government to make product maintenance and repair easier.
- With the help of this portal, users will have a simpler and more practical approach to fixing their products.
- Customers can access a variety of services through this site, including product repair and maintenance, replacement parts, and warranty information.
- It offers details on the list of services provided by authorized service providers, details on product warranties, and contact information for repair service providers.
- Customers can access information about product maintenance and repair on the portal.
- Customers will benefit from this platform by having their products serviced quickly.
- Customers can lodge complaints on the portal regarding product repairs, which will aid in enhancing the services provided by the service providers.
- Customers can follow the progress of the repairs and receive updates thanks to these capabilities.
- Customers can view the status of the repair job on the Right to Repair portal.
- This makes it easier for clients to monitor the repair and upkeep process and guarantees that their devices receive fast repairs.
Steps to File a Complaint on the Right to Repair Portal
- First of all, go to the official website of the Right to Repair Portal
- The homepage of the website will open on the screen
- Click on the File a Complaint option
- After that, choose the product type for which you want to file a complaint
- The complaint form will open on the screen
- Now, fill in the form with all the required details like your name, email id, address, phone number, etc
- After that, chose the state for which you are filing the complaint
- Now, enter the description of your complaint
- Attach the supporting evidence
- Finally, click on the Submit button to file a complaint
- Once the complaint is successfully submitted, a confirmation email with a tracking number will be sent to you, allowing you to check the progress of your complaint at any time.
What Will Happen after Filling a Complaint on the Right to Repair Portal
After filling out the form, The Department of Consumer Affairs will look into the complaint after it is lodged and take appropriate action. On the portal, the user can keep track of the complaint’s progress. Within a given timeframe, the Department of Consumer Affairs will also offer a settlement to the complaint. Consumers may easily make sure they have the option to fix their products by using the Right to Repair portal. In the event of a problem, it is also a fantastic option for them to receive compensation.
FaQ
Q.What is the right to repair portal in India?
Ans. allows citizens to have their gadgets and vehicles repaired in a hassle-free manner
Q.Which union ministry has launched the right to repair portal?
Ans.Consumer Affairs, Food & Public Distribution
Q.What is the right to repair after warranty?
Ans. allowing end users, consumers as well as businesses, to repair devices they own or service without any manufacturer or technical restrictions.
Q.What is right to mobile repair portal India?
Ans. built to provide access to affordable repair mobile phones, appliances and other electronic devices
